Festival Information

Festival Information

LOST & FOUND

Did you lose something at X-Fest? Please email festivalslostandfound@gmail.com to inquire if your item was recovered. Please list the festival name in the subject line. You will be contacted by someone from our team, and if we have it, instructions will be sent for recovery!


 

Event Info

Saturday, September 3 – Sunday, September 4 – 2016

Gates: 11:30am

Curfew: 11:00pm

Patrons may begin lining up for 11:30am entry at 6:00am each day. If you plan on lining up early, please consult the PROHBITED & ACCEPTABLE ITEMS lists below in your plans.

Set times available HERE


Venue

Fort Calgary
750 9th Avenue SE
Calgary, Alberta
Canada


Age

General Admission: All Ages Welcome, 18+ ID required for liquor service

VIP and Licensed Areas: Must be 18 years of age or older – No Minors – Government issued photo ID required for entry (see below)

Free admission for children five years of age and under, accompanied by parent or legal guardian.


Purchasing Tickets

You can purchase tickets for X-Fest through our website or through Ticketmaster.ca – we cannot guarantee the authenticity of any tickets purchased through a third party, so avoid potential disappointment and please purchase your tickets only through our channels.

For a limited time, you can purchase your tickets through our system using the layaway payment option, which will appear at the checkout phase of your transaction. Rather than pay for the total price, you can set up automatic payments through the summer.

If you chose DIGITAL PRINT PASS, your tickets will be sent out starting on August 19, 2016.

Please present your ticket at the gates to obtain a wristband, which you will need to wear during the festival. More details below under WRISTBAND REDEMPTION.

If you have any questions or concerns about your ticket purchase, please contact Front Gate Tickets customer support HERE.


VIP Ticket

VIP ticket receives priority entry, private VIP area with dedicated food and beverage options, souvenir laminate & lanyard, and private washrooms. VIP is age 18+ only.


Valid ID

Any Canadian government issued driver’s license or identification card, provided that it contains a photograph and date of birth. We will also accept any valid government issued passport containing a photography and date of birth. Please note: Temporary paper drivers licenses, birth certificates, school issued, or expired identification cards will not be accepted.


Wristband Redemption

All ticket holders will exchange their ticket for a wristband at the gates – this wristband must be worn by you for the duration of the festival, and cannot be exchanged or given to anyone else. Please treat yours with extreme care – lost, stolen, tampered with and/or confiscated wristbands will not be replaced.

Advance ticket purchasers will be able to beat the festival rush and pick up their wristbands ahead of the event on Friday September 2nd at the X-FEST box office at Fort Calgary, between 12 NOON and 7 PM. You will also be able to collect your wristband during the festival, if you choose.

To pick up your wristband, you must present your ticket (digital or print at home), and if you are picking up a will call order, you will need your photo ID (as outlined above) and the credit card used to purchase.

If you chose will call and need to have someone else pick up your ticket and wristband, you must supply that person a signed letter of authorization, plus a photocopy of your ID and credit card used to purchase the ticket.

You may pick up multiple wristbands, as long as you have the tickets, or follow the will call instructions above for each purchase.

If you chose digital delivery for your tickets, and have not yet received them, please contact Front Gate Tickets Support HERE or call 1-888-512-SHOW (7469)

Comp ticket holders and guest list can only redeem their wristbands during the festival – the wristbands are placed immediately onto recipients.


Accessibility

X-Fest is an accessible festival. A viewing deck will be provided for those with mobility issues. However, please be aware that Fort Calgary is a green space, susceptible to natural challenges.There is no reserved handicapped parking at the venue, but paid parking options are available nearby – public transit is strongly encouraged (see below). Please contact info@xfestcalgary.com with any specific questions.


Weather

As Fort Calgary is an outdoor venue the event will continue rain or shine – with the exception of extreme weather conditions that may present a potential threat to the safety of the public. Festival staff and safety officials monitor all conditions closely and we make fan safety our primary focus.


Be A Good Neighbour & Pitch In!

Fort Calgary is a historical site, and a public resource. It is also located in near a residential neighborhood. We ask all of our patrons to please show respect to the residents and the park.

Put your compostables, recyclables and garbage in appropriate bins provided; pinch and pocket cigarette butts. Help us keep Fort Calgary clean!

When passing through residential areas outside of the festival site, be aware that your voices and actions will carry – please conduct yourselves accordingly!


Event Entry / Security

Early arrival is highly recommended. Gates open are at 11;30 AM– so get to the venue early and enjoy yourself! Headliners start early. Only a small amount of personal food in a soft container (ie plastic or cloth) will be allowed, but it will be subject to search. For a list of prohibited items please scroll down. Upon entry, you will be searched. All items in your pockets, purses, & bags will be thoroughly examined. Calgary Police and event security have the right to refuse entry to anyone.

In order to expedite entry, we cannot allow Re-entry/Ins & Outs. Please be prepared to stay the duration of the day. We will have everything you need available on-site.

Although our scanners will read Digital Print Passes from your phone, we recommend that you print out a physical paper copy.


Medical Services

We are here to provide a secure, safe, & positive experience for all those in attendance. The EMS Station will clearly be marked. If you or anyone you knows requires immediate medical attention – please inform event staff / security or proceed to the EMS Station.


Food & Beverage

Confirmed food vendors for 2016 include:

  • The Noodle Bus *^†
  • Calgary Mini Donuts
  • The Happy Truck ^
  • Vasili’s ^
  • The Dumpling Hero *^
  • Canadian Beaver Balls ^
  • Waffles and Chix *^
  • Shogun Teppanyaki Grill ^
  • Burger 320 *^†
  • Spud Mobeel *^
  • Anglio E Olio *^
  • Taiko Taco ^

GUIDE: * Gluten Free / ^ Vegetarian Friendly / † Vegan Friendly


Bar Service

Various alcoholic beverages, including mixed drinks & cold beer, will be available in the beer gardens and VIP areas. Valid government issued photo ID is required for entry and service.


Merchandise

Looking for a souvenir? Visit our merch booth arena where you’ll find various T-Shirts, Hoodies, Ball Caps, etc.…


Smoking Areas

This is an outdoor event with permitted smoking areas.


Public Transportation

We encourage festival attendees to take public transit to the festival.

The park is served by Calgary Transit C-Train at City Hall. Visit the Calgary Transit System HERE for schedule and routes.

We’ve also partnered with Sharethebus to provide attendees with convenient transportation from Edmonton and Red Deer: https://www.sharethebus.com/events/xfest/trips


Parking

There is limited paid parking located near Fort Calgary, but use of residential areas for parking is strongly discouraged, and may result in your vehicle being towed and fined. We strongly encourage taking advantage Calgary Transit running during the event – the C-Train stops at City Hall nearby. Please do not DRINK & DRIVE!


Guidelines

  • NO Re-entry/Ins & Outs
  • NO Refunds or Exchanges
  • NO Fighting (you will be ejected immediately)
  • NO Smoking in non-designated areas

Prohibited Items

  • No Illegal Or Illicit Substances, Drugs, Or Drug Paraphernalia
  • No Outside Alcohol
  • No Weapons Of Any Kind
  • No Object That Can Be Used As A Projectile
  • No Flammable Items Or Liquids Including Aerosols And Fireworks
  • No Opened Over The Counter Medication Or Eye Drops
  • No Balloons
  • No Large Backpacks Or Duffle Bags
  • No Hard Walled Coolers
  • No Umbrellas, Chairs, Sleeping Bags Or Tents
  • No Metal Containers Of Any Kind (Including Metal Refillable Water Bottles)
  • No Bicycles, Skateboards, Scooters Or Hoverboards
  • No Animals Except For Service Animals
  • No Large Chains, Chained Wallets Or Spiked Jewelry
  • No Laser Pens Or Pointers
  • No Musical Instruments, Noisemakers, Megaphones Or Air Horns
  • No Professional Cameras Or Audio/Video Recording Equipment
  • No Go-Pros Or “Action” Cameras
  • No Selfie Sticks, Camera Or Action Camera Poles
  • No Flag Poles, Sticks, Or Totems
  • No Drones Or Other Flying Vehicles
  • No Spray Paint, Markers Or Pens
  • No Footballs, Soccer Balls Or Other Sports Equipment

Acceptable Items

  • Point And Shoot, Nonprofessional Cameras
  • Empty Plastic Water Bottles, Refillable Bottles And Camelbaks
  • Blanket or Picnic Rug (reasonable size)
  • Baby Strollers
  • Empty Or Single Use E-Cigarettes/Vaporizers, All Refills Sealed
  • Cigarette Packages (Sealed Or Open)
  • Small Bags Or Backpacks
  • Inflatables (Deflated Upon Entry, 1 Per Person) Including Air Couches (Ie Hubba Bag, Lay Bag, Lamzac)
  • Hula Hoops
  • Flags And Banners (No Poles Or Selfie Sticks)
  • Personal Amount Of Food
  • Small Towels
  • Reasonable Amounts Of Sunscreen (No Aerosol Bottles Allowed)
  • Bug Repellant (No Aerosol Bottles Allowed)
  • Note: All Prescription Medications Must Be In Clearly And Correctly Labeled Bottles. The Quantity Of Medication Must Not Exceed The Amount Required For Your Time On Site That Day.

OFFICIAL AFTER PARTY

Cowboys Calgary will be hosting the official X-FEST Post Party September 3rd and 4th! Use your Festival Wristband or ticket for VIP FREE entry into Cowboys all night long! (Entry subject to capacity and AGLC regulations). There will also be complimentary shuttles to the Post Party, catch them at the end of the night near the North Exit of Fort Calgary.

Cowboys Dance Hall is located at 421 12 AVE SE CALGARY.

HOTLINE: 403.265.0699 – www.cowboysnightclub.com – @cowboyscalgary


Questions and comments

If you have a specific question concerning the event not covered here, or would like to pass along any comments, please email westerncanadahelp@livenation.com